FAQs

Frequently Asked Questions

Have questions? Have a look at our frequently asked questions below. Don’t worry if you don’t see your question here – get in touch with our team and we’ll endeavour to answer your question as soon as possible.

Insurances are there to protect against misfortune, to varying degrees. So whatever you think about happening, you might want to insure against it happening. Normal insurances cover day to day living such as; medical insurance, personal accident insurance, sickness insurance, life insurance, as well as personal possessions insurance and travel insurance when required.

Medical Insurance exists to cover any medical bills you incur wherever you are in the world even in the United States, our clients enjoy this level of cover.

Accident Insurance is what it says on the tin. Your Medical Insurance will cover your bills, but what about your income if you have that accident? Our clients choose from a range of options starting at 16 weeks of cover with just 7 days of waiting until the Insurance begins paying, to 104 weeks with 28 days of waiting. The options also cover either 50% of your salary or 100%

Sickness Insurance is more unusual but if you travel the world you might want to think about not being able to work because of illness. Our cover options are the same as for Accident Insurance.

If someone depends on you, you probably need life insurance.

Our covers include off the boat, no matter the reason why. Not all Insurance Policies are the same, the only way to find out of yours does is to check.

Our Policies give full cover for the US. As with being on or off the boat, all Policies are not the same, check yours.

If you need Insurance on the boat, ask yourself why you wouldn’t need it off the boat.

We handle most of the claims, we make sure we have a close relationship with the claims department of our Insurers. We do this to make sure our client’s claims are dealt with as quickly as we would want our own claims dealt with.

As short a time as possible is the first answer. However this can mean different things to different Insurers, which is why we always keep an eye on progress. If the claim is for Hospital inpatient, then there shouldn’t be any payments to make as this will be taken care of in advance, if the claim is for outpatient, including such items as prescriptions and routine care (dental etc), we expect our Insurer to clear the account within 14 days.

You should always try to save if you can. Why? In the future, you will always have opportunities you can take advantage of, you will need money to do so, sometimes the only way to do this will be with your savings. Our sister company, Moore Stephens Financial Services can help, click here.

You should always check this. We have relationships with tax advisers we can put you in touch with who will always be able to answer this question. To find out more, click here

Yes you can. In the past, Yacht crew have found this difficult because of their lifestyle and the very nature of their job, even applying for a Mortgage can be a chore that is put off. We have relationships with Mortgage Brokers who have a specialisation in obtaining Mortgages for Yacht Crew. Want to know more? Click here

Check with your Bank, see what they are offering, then compare to your Foreign Exchange provider. If your FX provider isn’t beating your Bank, you need a new FX provider. You might want to check out the provider we use, click here.

Most banks now offer this facility. You can choose from any of them, if you have the time. We have helped hundreds of crew open accounts over the years. We help with the paperwork, the applications, the supporting documents and all the details. Want our help? Click here

Key Contacts

Melanie Langley

Senior Crew Benefits Advisor

melanie.langley@mscb.im
+44 (0)7476 592592
Skype: melanie.langley.mscb

John Colborne

Crew Benefits Advisor

john.colborne@mscb.im
+44 (0)7445 055303
Skype: john.colborne.mscb

Contact Us

Want to find out more about how we can help, please call
+44 (0)1624 662020, email enquiries@mscb.im, fill out our enquiry form here, or


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